Find answers to common questions about Sunrise Home Care, including our 24-hour residential group home, Supported Living services, respite care, referrals, and eligibility.
Question: How do I get started with Sunrise Home Care?
Answer: You, your families or Service Coordinators can email/call us directly or send a referral packet (ISP, PBSP, BSP, assessments, protocols). We schedule a meet-and-greet and a home tour to determine if we are the right fit.
Phone: 503-791-7798
Email: info@sunrise24care.com
Question: Do you accept emergency placements?
Answer: Yes, we consider emergency placements on a case-by-case basis, depending on staffing, safety considerations, and the appropriateness of fit.
Question: How many residents do you support at one time?
Answer: Each of our licensed home serve three residents. This small setting ensures individualized, person-centered care, consistent staffing, and a family-style environment.
Question: What makes Sunrise Home Care different from other homes?
Answer: Person-centered, culturally responsive care
Strong compliance with Oregon Administrative Rules (OAR 411)
Experienced leadership available 24/7 onsite or on-call
High staff training standards, including:
- ISP-specific training
- PBSP and behavioral support training
- Medication and MAR oversight
- Emergency preparedness
Quarterly quality assurance reviews
Modern homes in quiet neighborhoods with private bedrooms
Question: Do you serve individuals with behavioral support needs?
Answer: Yes. We support individuals with behavioral challenges, working closely with:
- ODDS-qualified Behavior Professionals
- Case managers
- Mental health providers
- Family
Our team is trained on:
- The individual’s Positive Behavior Support Plan (PBSP)
- Proactive and reactive strategies
- Trauma-informed care practices
- Crisis prevention and de-escalation
Question: How do referrals and admissions work?
Answer: Referrals come through ODDS via a county Community Developmental Disabilities Program (CDDP) or brokerage. The process is:
- CDDP sends a referral packet
- We review the ISP, PBSP, medical history, and support needs
- We schedule meet-and-greets with the individual and their circle of support
- If it’s a good match, we develop a transition plan
Families cannot enroll directly without CDDP involvement.
Question: What counties do you accept referrals from?
Answer: We are based in Multnomah County but we can accept referrals from any county, your coordinator should be able to transfer your case if you are from another County. Please speak with your service coordinator.
Question: What qualifications do your caregivers have?
Answer: All staff complete:
- Mandatory trainings from the Office of Developmental Disabilities Services (ODDS)
- Background checks & fingerprinting
- Specific training on Individual Support Plan (ISP) & Positive Behavior Support Plan (PBSP)
- Medication administration training
- Occupational Safety and Health Administration (OSHA) safety training
- CPR/First Aid
- Abuse reporting training
- Ongoing annual refreshers
Staff must meet Oregon Administrative Rules (OARs) 411-323 and 411-325 training requirements.
Question: Is there always staff on-site?
Answer: Yes. We maintain 24-hour staffing, including awake-overnight caregivers. Leadership (Executive Director, Resident Manager) is available 24/7 for emergencies.
Question: Do you accept private pay?
Answer: No. We currently accept only Medicaid-funded IDD services through ODDS.
Question: Do you take residents to medical appointments?
Answer: Yes, we transport and accompany residents to doctor visits, dental appointments, labs, therapies, and follow-up care.
Question: Do you support people living in their own home or living with family?
Answer: Yes — Sunrise Home Care provides in-home support and respite services for individuals who live independently or with family, as long as the person qualifies and the service is authorized in their ISP.
We can bill for ODDS in-home services such as hourly support (OR503) and daily respite (OR507) once approved by the Service Coordinator/Personal Agent.
To get started, we will need the ISP, authorized hours, billing codes, and service dates sent directly by the Service Coordinator. Once authorization is in eXPRS, we can staff the case and begin services.